Frequently asked questions
Do you take custom orders?
Yes! One of our favorite things to do is to take a loved one's wool sweater or afghan and make mittens from it. Often it is a grandma's or grandpa's sweater that has been hidden in a closet for years; too precious to throw away, but too outdated to wear. What fun it is for us to create something wonderfully beautiful and functional from the treasured item!
We believe in our "Memory Mitts" because, in a sweet and small way, it allows our loved ones to live on in our hearts by keeping our hands toasty warm.
How do I pick the perfect mitten size?
We are the only artisan mitten company that makes small, medium, and large mittens. To best find your correct size, see below.
Small
Best for petite women or middle school kiddos. Hand size measured from fingertip to wrist should be around 5.5 to 6 inches.
Medium
Our most popular size, and fits most women and small men. Hand size measured from fingertip to wrist should be around 6.5 to 7.25 inches.
Large
Most men love our larges, but so do tall women! Hand size measured from fingertip to wrist should be around 7.5 to 8 inches.
How did LucyBlue get its name?
Sisters and co-founders Wendy and Susie are dog lovers. So when it came to naming the company, the pups naturally popped up. At the time, Sue had an English Mastiff named Lucy and Wendy had a French Mastiff named Blue. The wild dream we shared soon became reality and thus, LucyBlue was born. The rest is warm and cozy history.
We love that many of our clients are dog walkers. They've told us that our mittens keep their hands warmer on their long walks more than any other mitten they have ever tried. Hearing that from our incredible customers always brings the biggest smile to our faces.
Return Policy
We take great pride in our craftsmanship and thoroughly check each item before we ship it. If your LucyBlue Knits product arrives with a structural flaw, please tell us. We'll be happy to exchange it.
Otherwise, we do not accept returns.
Shipping
We will ship out your order as soon as we can! Sometimes there is a glitch with the postal service, and there are delays. Feel free to contact us and we will look into your tracking number to give you updates on your package's progress. (Normal shipping time is 5–7 days.)